Phynova Joint Relief Privacy Policy

Please read this Privacy Policy carefully – this document explains how we (Phynova Group Ltd) collect, use and store your personal data when you use our site (https://www.phynovajointrelief.com).

By using our site, purchasing any of our products from our site or signing up to any of Phynova’s services (including without limitation our email alert services) you will be deemed to have read and accepted this Privacy Policy and consented to our use of your personal data as set out in this Privacy Policy.

If you consent now but later change your mind, you may at any time withdraw your consent by notifying us at contact@phynovajointrelief.com. If you withdraw your consent, we will stop using your personal data as soon as practicable. You may also change or correct any of your details at any time by sending an e-mail to the above address.

We respect your right to privacy and will only process personal data (including any sensitive personal data) that you provide to us in accordance with the UK Data Protection Act 1998 (Act) and any other applicable privacy laws. For the purposes of the Act, the data controller is Phynova Group Ltd, a limited liability company registered in England and Wales (company number 05202283), whose registered office is at 16 Fenlock Court, Blenheim Office Park, Long Hanborough, Oxfordshire, 0X29 8LN, UK.

1) Personal Data

What we mean by personal data

When we refer to personal data in this Privacy Policy, we mean any data that (alone or in combination with other information we hold) can identify you as an individual, such as your name, address, email address or credit card details. By personal data we do not mean general, statistical, or anonymised information.

Why we collect data

We will collect personal information (which may include personal data and/or sensitive personal data) about you when you give us information about you by filling in forms on our site or by corresponding with us via phone, email or otherwise. This includes information you provided us when you register for our services, subscribe for our newsletter or when you wish to purchase products from this site via our online store or when you participate in discussion boards or other social media functions on our site and when you report a problem with our site. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.

We need to collect personal data about you in order to allow you to use our site and purchase products from this site via our online store, as well as provide you with the services. We may also compile statistical databases to improve and help us run this website.

What personal data do we collect

When you register on our site for any of our services or purchase any products from our online store, we will collect the following personal data from you:
(a) your full name;
(b) your email addresses;
(c) your postal address;
(d) your phone number;
(e) your credit card details and/or other payment information;
(f) your date of birth;
(g) your gender;
(h) your company name (if applicable); and
(i) your job title (if applicable)

When you access or use the site, we may also automatically collect information about you such as:

  • Log Information. We log information about you when you visit and use the site, including your Internet Protocol (IP) address, access times, operating system, browser type and language, Internet Service Provider (ISP), and the web pages that you visit.
  • Transaction Information: When you purchase a product, we collect information about the transaction, such as product details and the date and location of the purchase.
  • Information collected by cookies and other tracking technologies (as set out below).

How we use your personal data

We will collect and use your personal data in order to process any transaction made via this site.

We may use the information we collect about you for the following purposes:

  • to provide, maintain, and improve this site and the services we provide;
  • to provide and deliver products and services, process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • to respond to your comments, questions, and requests and provide customer service;
  • to communicate with you about products, services, offers, promotions, contests, sweepstakes, rewards, and events, and provide other news and information about us and our select partners. We will only contact you about goods or services which are not similar to your previous orders or permit select partners to contact you, if you have consented to receive such communications. If you do not want us to receive such communications, please tick the relevant box on the form on which we collect your data. For more information about how to change your preferences and to unsubscribe from promotional materials, then please see the section 10 below headed “Your Choices”;
  • to monitor and analyse trends, usage, and activities in connection with this site and the products and services we provide;
  • to investigate and prevent fraudulent transactions and other illegal activities;
  • to personalize and improve the site, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the site; and
  • to link or combine with other information we receive from third parties to help understand your needs and provide you with a better service.

Personal data will only be stored and used for the purposes outlined above and will not be used for direct marketing or market research purposes without your consent.

Who we share your personal data with

Your personal data will not be sold, forwarded to or otherwise shared with any third parties without your consent, unless required by law or required for the purposes of your contract with us.

Social Sharing Features

The site may offer social sharing features or other integrated tools (such as Twitter integration), which let you share actions you take on the site or other information relating to our products with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.

Third Party Service Providers

We use other third party service providers to offer or facilitate services on our behalf, such as a shipping company to fulfil orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf. When you order products from our site, we will share your personal data as necessary for such third party services providers to provide the applicable service to us or on our behalf. Any sharing of your personal data with such third party service providers will be made in accordance with all applicable data protection laws and will be limited to the extent necessary. These third parties are prohibited from using your personal data for commercial, promotional or any other purposes than those described herein and they have to follow our express instructions and comply with appropriate security measures to protect your personal data.

2) Non-Personal Data

Even if you have not registered with Phynova, non-personal data may be collected whilst you are visiting this site. This data cannot be used to identify you as an individual (for example information collected could include Internet browser information, computer system information, domain and name of the website form which a user came, number of visits, average time the user stays on our site and further sites visited). We use this information for evaluating and optimising the content and functionality of our site for your benefit.

3) Cookies

This site uses a feature called “cookies” [and similar technologies like web beacons] to collect information about you and distinguish you from other users of our site. A cookie is a small file that is sent to your Internet web browser from our servers and stored on the hard drive of your computer, mobile or tablet device. A cookie assigns a unique identification code to your device. The use of cookies is an industry standard practice and are used to track and maintain continuity of a web session such as the registration process.

Cookies also enable us to track visitors as they go through this site indicating whether or not we have repeat customers, if so where they are coming from and whether or not we are delivering the right quality product to our customers. Cookies also allow you to back click to earlier registration pages viewed by you and help us improve our content and services.

Below we have provided a list of the categories of cookies found on our site, and a description of what those cookies do. Please check back here periodically as we may update this information from time to time:

Functional cookies: Functional cookies are ones that we set to help the site work. Some cookies are necessary to enable you to move around our site, online store and to use our services. Without these cookies, we can’t provide the products or services you are looking for, like processing orders made via our online store.

We use other cookies to help recognize and remember you when you are logged into our site so we can remember your settings and preferences, such as your language and region or logged in state. These cookies also may help us provide the products and services you have asked for.

Performance/ analytics Cookies: These cookies collect information about how visitors use our sites, for example, which pages our visitors go to most often, and if they get error messages on those pages. These performance cookies don’t collect information that identifies you as an individual – all information they collect is aggregated and anonymous. The information gathered is only used to improve how our websites work.

Google Analytics: We use the web analytics tool from Google, Inc. (“Google”) called Google Analytics that uses “cookies” to help us analyse how our site is used. The information generated by the cookies will be transmitted to and stored by Google on servers in the United States. Google do not provide us with any personally identifiable information. They tell us things like how you arrived at our site, if you have visited before, how long you stay on the site, and which pages on the site you have visited. They can also provide us with general information about where in the world you may be located. This information helps us understand how people use our site and services. It also gives us information about the kind of experience people have in on our site and through our services, all of which helps us to make your experience of our site and services even better.

To learn more about Google Analytics and your privacy, visit http://www.google.com/analytics/learn/privacy.html. To opt-out of being tracked by Google Analytics when using our web-based plug-ins visit: http://tools.google.com/dlpage/gaoptout.

Please see the section 10 headed “Your Choices” below for more information about how to manage or refuse cookies.

4) Security

Keeping information about you secure is very important to us. We take security very seriously. We have implemented appropriate and reasonable administrative, technical and physical security measures to protect against unauthorised access, destruction or alteration of your personal information.

However, despite our best efforts no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

5) Third Party Website Links

We are not responsible and should not be held to account or liable for links to other websites, the content contained on any linked websites or their data protection regulations. This Privacy Policy cover the privacy practices of Phynova Group Ltd, and does not cover the privacy practices of third party websites or features. When linking to another site or using a third party services, you should read the privacy policy on that site or service.

6) Individual access

Upon written request, we will inform you whether or not we hold personal data about you, and will provide you with the opportunity to review the personal data we hold and request the update or modification of the same or request its deletion in accordance with this Privacy Policy. We may charge a £10.00 fee to cover its costs in providing such data to you.

7) Transferring your information abroad

Information supplied by you to us will only be transferred outside of the European Economic Area by us when you have given your prior consent to such transfer.

8) Changes to this Policy

We reserve the right to change this Privacy Policy at any time. Any revised Privacy Policy will be placed on this site 30 days before it becomes effective. If we make changes, we will notify you by revising the last updated information at the bottom of this Privacy Policy and in some cases, where appropriate, we will not notify you of these changes via email so to this end we strongly encourage you to check our Privacy Policy and this site frequently. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances.

9) Children

We do not knowingly collect information from any unsupervised child under the age of 18. If you are under the age of 18, you may not use our site or purchase any products from us unless you have the consent of, and are supervised by, a parent or guardian.

10) Your Choices

Account information: you can update, correct or delete any information that we may hold about you at any time by emailing us at contact@phynovajointrelief.com .

Marketing Communications: you have the right to ask us not to process your personal data for marketing purposes. We will usually inform you and obtain your prior express consent before using your data for such purpose (unless you have already purchased one of our products or services; in this case, we might send you marketing communication relating to similar products or services) or if we intend to disclose your information to any third parties for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can you can “opt out” of receiving marketing emails from us at any time by clicking on the “unsubscribe link” provided in such communications or by emailing us at contact@phynovajointrelief.com with your specific request. You may not opt out of service related communications (e.g. registration verification and purchase and billing confirmations).

Cookies and other tracking technologies: you may set your Internet web browser to notify you when you receive a cookie or to prevent cookies from being sent to you – each browser is different so check the “Help” menu on your browser to learn how to change your cookie preferences. The best way to may be to close your browser and then search for the “cookie folder” or “cookie manager” or simply “cookie”. Note however that if you prevent a cookie from being sent, you may limit the functionality of this site our service and our site may not provide you with any service at all. For more information on cookies and how to disable them, please visit www.allaboutcookies.org.

Your Privacy Rights: You have the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You also have the right to ask us to update and correct any out-of-date or incorrect personally identifiable information that we hold about you free of charge.

11) Further Information

If you have any questions about this Privacy Policy or any other data protection issues, please contact us at contact@phynovajointrelief.com.

You can also obtain further information about data protection laws in the by visiting the Information Commissioner’s website at www.informationcommissioner.gov.uk.

This Privacy Policy was last updated on 06 July 2015.

Phynova Group Ltd
16 Fenlock Court
Blenheim Office Park
Long Hanborough
Oxfordshire
0X29 8LN
UK