Delivery, returns and refunds

Here at Phynova we want to help people manage their pain with plant based medicines that are backed up with science. We realise that there are many different causes of joint and muscle pain and unfortunately, not all medicines work for all types of pain.

We want to help you manage your pain and not have to worry about whether our medicine will work for you, and so we offer a guarantee on products bought directly from us. If you have not gained relief after completing the full one month treatment course as per the usage instructions we will refund your order.

This money back guarantee is limited to the first time you buy from us and is restricted to orders of a single unit only; i.e. if you purchase multiple packs we are only able to refund the purchase of one pack.

We want to be able to help other customers in the future so all we ask is that you is to complete a short email form (or answer some questions on the phone if you don’t have email) to let us know some more details of your condition so we can better recommend our product in the future.

We are unable to offer a returns process online, so please call our customer service team on 01993 880 700 or email for more assistance.

Unfortunately we are not able to offer refunds on products bought from other retailers.

Where are we based?

Phynova is a British company and our head office is located just outside of Oxford, UK. Our product is made in the UK in Burton on Trent, Staffordshire, and our fulfilment centre is located in Swindon.
Our address for all correspondence is:
Phynova House; 16 Fenlock Court; Blenheim Office Park; Long Hanborough; OX29 8LN.
Telephone: 01993 880 700 Email:

How long will it take to be delivered and how much will it cost?

Postage and Packing: All orders are despatched, via First Class Royal Mail (or equivalent courier), on the same day Monday-Friday, provided your order is received before 2pm. Orders received after 2pm will be dispatched the following working day. Please allow up to 5 working days although most orders are usually delivered within 1-2 working days. Orders placed on weekends are despatched on Monday.
Delivery is FREE on two packs or more, otherwise P&P is £3.50 or more.

Can I order from outside the UK?

Our product is a medicine and we are unable by law to sell to customers living outside of the UK. We are working on registering our product in other countries across Europe and will update shipping options when we received approvals. In order to purchase, your shipping address must be registered in the UK.

Where else can you buy our product?

Phynova Joint and Muscle Relief can be bought direct from our online shop. It’s simple, safe and straightforward.
Alternatively, our products are available from Boots, and selected Holland & Barrett, Well Pharmacies and Independent pharmacies.